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      License Management Guide for LightBurn

      Overview License Management Guide

      LightBurn’s license management system includes a web portal that allows users to manage activations, deactivate unused devices, and process offline activations. Access to this portal is available to customers who purchased their license directly from LightBurn. Third-party purchasers can contact support to associate their license key with an email address.

      Accessing the License Portal

      To manage your license, follow these steps:

      1. Visit LightBurn License Portal.
      2. Click Forgot Password.
      3. Enter the email address associated with your license key and click Recover Password.
      4. Check your email for a password reset link from Cryptlex.
      5. Reset your password, then log in to the portal.

      Note:

      • Check Spam or Promotions folders if you don’t receive the email.
      • If the email doesn’t arrive, your provider may be blocking it. Contact LightBurn support at support@lightburnsoftware.com to reassign your license to a different email address, preferably a Gmail account.

      Removing an Old Computer From Your License

      If You Have Access to the Old Computer:

      1. Open LightBurn on the computer.
      2. Navigate to Help → License Management.
      3. Click Deactivate License.

      Guide-LicenseManagement-DeactivateLicense

      If You No Longer Have Access to the Old Computer:

      1. Log in to the License Portal. Guide-LicenseManagement-PortalMainPage
      2. Click Activations in the left sidebar to view devices tied to your license.Guide-LicenseManagement-PortalActivations
      3. Identify the device to remove and click the three-dot menu next to it.
      4. Select Delete to free up the license seat for use on another device.
        Guide-LicenseManagement-DeleteActivation

      Processing an Offline Activation

      For computers without internet access, follow these steps:

      On the Offline Computer:

      1. Enter your license key in the License Management window of LightBurn.
      2. Click Request Offline Activation.Guide-LicenseManagement-RequestOfflineActivation
      3. Save the generated .ofr file (machine fingerprint) to a USB drive.

      On a Network-Connected Computer:

      1. Log in to the License Portal.
      2. Navigate to Activations and click Create Offline.
      3. Enter your license key and upload the .ofr file.
      4. Click Activate and download the generated .dat response file.

      Guide-LicenseManagement-OfflineActivationPortalSteps

      Finalizing Activation on the Offline Computer:

      1. Transfer the .dat file back to the offline computer.Guide-LicenseManagement-TaskSuccessfulDownload
      2. In LightBurn, open the License Management window and click Process Offline Activation.
        Guide-LicenseManagement-ProcessOfflineActivation
      3. Select the .dat file to complete the activation.

      Warning:
      Ensure accuracy when entering your license key, including hyphens. Copy and paste the key from your original order email to avoid errors.